Contact us
Email support@raresync.com. We aim to reply within one business day.
See if troubleshooting helps
The troubleshooting pages cover the problems we see most: sign-in trouble, photos that will not upload, controls that are greyed out, and plan and billing questions.
Most of them are two minutes and no waiting. Worth a look before you write to us.
Email us
Still stuck? Email support@raresync.com.
There is no ticket form and no account needed. A plain email is fine.
When we reply
We aim to reply within one business day.
We are a small team, so a Saturday night email is answered on Monday. If something is properly broken, say so in the subject line and we will get to it faster.
What to tell us
The more of this you can include, the more likely our first reply is the one that fixes it:
- What you were trying to do
- What you expected to happen
- What happened instead, word for word if there was a message on screen
- The item name, or the store name, if it is about one of those
- Roughly when it happened
- Whether it happens every time, or happened once
A screenshot beats a description of a screen every time. Do not worry about tidying it up.
What not to send
Never email us your password, your card number, or the keys to your Square or Shopify account. We will never ask for any of them, and anyone who does is not us.