Update your card

See the card we have

Open Settings, then Billing. The Current Plan card shows Card on file with the card type and its last four digits.

That is enough to tell whether we are holding the card you expect, which is usually the question.

Change your card

There is no button in RareSync for this yet.

Email support@raresync.com and we will send you a secure way to enter the new details. Never send card numbers in an email, to us or to anyone else. We will not ask you to.

We are building this into the app. Until it lands, that is the route.

If your card is failing right now, do not wait. See When a payment fails, which explains what happens next.

What your bank statement says

Our payments are handled by Link, so a charge from us shows on your statement as LINK.COM* RARESYNC rather than as RareSync alone. Your receipt says Sold through Link, LLC for the same reason.

That surprises people, and an unfamiliar charge is worth two minutes of checking:

1. Open Settings, then Billing.
2. Look at Billing Activity for a payment on the same date, for the same amount.
3. If it does not line up, email support@raresync.com with the date and amount.

Get a receipt

Receipts and invoices are emailed to you when a payment goes through.

For a list of what you have been charged and when, open Settings, then Billing, and look at Billing Activity. It shows payments and plan changes, most recent first.

Need a copy of a receipt you cannot find? Email us.