I cannot sign in

Work down this page. The first two sections cover most of it.

Your email or password is wrong

• Check caps lock, and check for a space at the end of what you pasted.
• Use the email you signed up with. A shop often has several, and only one made the account.
• If you are not sure of the password, do not keep guessing. Reset it.

Google sign in did not work

• Use the same Google account you signed up with. A different Google account makes a different RareSync account, which is why your catalog can look empty rather than missing.
• Finish every Google screen. Stopping partway leaves you signed out.
• If the Google window never appeared, your browser blocked the popup. Allow popups for RareSync, or try another browser.

You were signed out

Sessions end after a while, and they end when you log out. Being asked to sign in again is normal and does not mean anything is wrong.

Sign back in. Nothing is lost.

Reset your password

1. On the sign-in screen, choose forgot password.
2. Enter your email.
3. Open the email we send and follow the link.
4. Set a new password.

If the email has not arrived after a few minutes:

• Check spam and junk.
• Check you typed the address the account actually uses.
• Ask for a fresh link. The old one expires.

Note that an account made with Google has no password to reset. Use Continue with Google instead.

Your new password is refused

• It needs at least 8 characters.
• It has to be different from the one you are replacing.
• Both boxes have to match.
• Watch for a trailing space if a password manager filled it in for you.

None of this worked

Email support@raresync.com from the address on the account, and tell us whether you signed up with email or with Google.