Choosing and changing your plan
Fixes for the billing screen, checkout and plan changes.
You cannot reach Billing at all
Billing is for Owners and Admins. Members do not see it in Settings, in the sidebar, or in the account menu. Opening a direct link to it shows a short note about permission instead of the screen.
If you should have access and do not, ask your workspace Owner to check your role. See What each role can do.
The plan is locked
Connecting a store, and some other paid actions, need an active plan. Without one the buttons are greyed out and send you to Billing.
Open Settings, then Billing, and choose a plan.
We do not sell in your country yet
Plans and prices follow the country on your workspace, and we have not opened everywhere.
- Open Settings, then Workspace, and check Country is right. It is set at sign-up and easy to get wrong.
- If it is right and we still cannot bill there, email support@raresync.com. We would like to know where you are, and it genuinely affects where we open next.
Checkout will not open
Payment happens in a separate window, so anything blocking it stops you.
- Allow popups for RareSync.
- Turn off an ad blocker or strict privacy mode for this site.
- Try a different browser.
- Check the card is allowed to make online payments. Some business cards are not by default.
Your change has not shown up
Payments take a moment to settle.
- Wait a minute and refresh Billing.
- If the old plan is still showing, log out and back in.
- Check Billing Activity on the same screen. If the payment is listed, the money went through and only the display is behind.
Still wrong after that? Email us with the date and time you made the change.
Your payment failed
That has its own page, including what stops working. See When a payment fails.
A charge you do not recognise
Our charges show as LINK.COM* RARESYNC on a statement, because Link handles our
payments. See Update your card.