Something went wrong
What to try when RareSync shows an unexpected error.
Sometimes a screen fails and the message does not tell you much. Work down this list. It fixes most of them, and it tells us something useful if it does not.
Try it once more
Reload the page and repeat what you were doing.
A surprising share of errors are one connection dropping at the wrong moment. Trying twice is not giving up, it is a real diagnostic step.
Check your connection
- Confirm you are actually online. Phone wifi that says it is connected but is not is a classic.
- Turn a VPN off and try again.
- Switch between wifi and mobile data to see whether it follows the network.
Sign out and back in
Open Account, choose Log out, then sign in again and retry.
This clears a stale session, which is the cause when things worked earlier in the day and stopped.
Try another browser
If it works in a different browser, the problem is on the first one: an extension, a blocker, or something cached.
Try a private window in the first browser to check that quickly.
Was it actually a limit
Some things read as an error and are a limit or a permission.
- The button is greyed out: Why can I not change this
- A message about your plan: Limits on your plan
- An item will not sync: Send your items to your store
Tell us
Email support@raresync.com with:
- what you were doing when it happened
- exactly what the screen said, or a screenshot
- roughly when it happened
- whether it happens every time
That is usually enough for us to find it without asking you anything else.