Close your account

This one is final. Read the whole page before you start.

Before you close it

Work through this list first. None of it can be done afterwards.

1. Download your data. See Download your data. This is your only copy.
2. Save any photos you want. They go with the account.
3. Cancel your plan, if you are still paying. See Change or cancel your plan.
4. Tell your team. They lose access to the workspace when it goes.
5. Check your store. Items you already synced stay in Square or Shopify. Remove them there if you want them gone from your shop too.

Close your account

1. Open Account.
2. Scroll to the bottom of Privacy & Data and choose Delete account. It is a small text link rather than a button, on purpose.
3. Read what the screen says is about to go.
4. Type DELETE in capitals.
5. Confirm.

What gets deleted

Everything in your workspace:

• All products and inventory data
• Images and files
• Settings and preferences
• Store connections

Your team members lose their access at the same moment.

This cannot be undone

Once it finishes, there is no restore, and we cannot bring it back for you from our side either. Signing up again with the same email gives you a new, empty account.

If what you actually want is a break rather than an ending, cancel your plan and leave the account alone. Your catalog waits for you. See Change or cancel your plan.

Stuck on a step? See Your account and your data.